All products sold by Resellers Vault are digital and delivered instantly upon purchase. Because access is granted immediately, all sales are final and non-refundable once the digital file has been delivered. We're unable to offer refunds for change of mind, failure to read the product description, or if a link/contact provided becomes outdated after your purchase — we regularly review and update our supplier lists, but sourcing conditions can change on the supplier's end at any time. If you experience a technical issue accessing your purchase (e.g. you didn't receive your download), contact us through our Contact page and we'll resolve it as quickly as possible.